Fully refundable for 90 days
Last updated September 19, 2026
The 90-day guarantee
Your $40 reservation deposit is fully refundable for 90 days from the date of purchase. Within that window, you can request a full refund for any reason, no questions asked.
If you keep your reservation
If you don't request a refund, your $40 deposit stays on file and is applied toward the final purchase price of your shoes when you proceed with your order.
Why there's no return or exchange policy yet
Ascent footwear is still in development and not yet in production. Because you are not yet purchasing a finished physical product, standard returns and exchanges don't apply at this stage. Once Ascent ships finished pairs, we'll publish a separate returns and exchanges policy for physical orders.
How to request a refund
Contact us
Reach out through our Support page and let us know you'd like your deposit refunded. Include the email address you used to reserve, so we can look up your payment.
We process it through Stripe
Your original payment was processed by Stripe. Refunds are issued back to the original payment method through Stripe.
No forms, no runaround
There's no cancellation form to fill out. A direct message through the Support page is all it takes.
Questions
See our Terms of Reservation for the full terms behind your deposit, or visit Support for anything else.